Privacy Policy | AM 3D Solutions
Last updated: 01 October 2026.
AM 3D Solutions respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how AM 3D Solutions collects, uses, stores and discloses personal information when you visit our website, contact us, request a quote or use our services.
By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
1. About AM 3D Solutions
AM 3D Solutions is a 3D printing and custom design business based in Geelong, Victoria, Australia, 3217.
For the purposes of this Privacy Policy, “AM 3D Solutions”, “we”, “us” and “our” refer to AM 3D Solutions.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this policy.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Submit a request for a quote
- Contact us through our website
- Send us an email or other correspondence
- Request information about our products or services
- Place an order
- Provide information relating to a custom design or 3D printing project
- Subscribe to marketing communications, where applicable
- Communicate with us through social media or other online platforms
The information we collect may include:
- Your name
- Business or organisation name
- Email address
- Phone number
- Delivery or postal address
- Project requirements and specifications
- Information contained in files, drawings, images or 3D models you provide
- Any other information you voluntarily provide to us
You are not generally required to provide personal information when simply browsing our website. However, certain services, forms or transactions may require information from you.
3. Information Collected to Process Quotes and Provide Services
When you request a quote, engage AM 3D Solutions for 3D printing, design or related services, we may collect information necessary to understand your requirements, prepare an accurate quote and provide the requested services.
This information may include, but is not limited to:
- Full name and contact name
- Business, company or organisation name
- Email address
- Phone number
- Billing, postal or delivery address
- Project description and requirements
- Product specifications, dimensions and measurements
- Quantity and production requirements
- Preferred materials, colours or finishing requirements
- Information about the intended use or application of a product
- Existing 3D models, CAD files or other design files
- Drawings, sketches, photographs, reference images or other supporting materials
- Logos, branding assets or other files supplied for custom projects
- Delivery, collection or scheduling information
- Any other information you choose to provide that is relevant to your project
We may use this information to:
- Assess your project requirements
- Determine whether we can provide the requested service
- Prepare and provide a quote
- Communicate with you about your enquiry or project
- Create, modify or prepare 3D designs and files
- Prepare files for 3D printing
- Manufacture or produce your requested products
- Arrange delivery or collection
- Process payments and invoices
- Provide customer service and project support
- Maintain appropriate business and financial records
Where you provide files or information relating to a project, you confirm that you have the right or appropriate permission to provide those materials to us for the purpose of providing our services.
We will use project information and files for the purpose of assessing, quoting, designing, producing and delivering the requested services, and for other purposes reasonably related to providing those services or as permitted or required by law.
We will take reasonable steps to protect project information, personal information and files supplied to us from unauthorised access, use, disclosure or loss.
4. Information Collected Automatically
When you visit our website, certain information may be collected automatically by our website, hosting provider or third-party services.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- General website usage information
We may use this information to understand how visitors use our website, improve website performance, monitor security and improve the services and information we provide.
Where practical, information collected for analytical purposes is used in an aggregated or de-identified form.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small data files stored on your device when you visit a website. They can help websites remember preferences, improve functionality and understand how visitors interact with the website.
We may use cookies for purposes including:
- Website functionality
- Website analytics
- Improving user experience
- Understanding website traffic
- Marketing or advertising, where applicable
You can change your browser settings to manage or reject cookies. However, disabling certain cookies may affect the functionality of some parts of our website.
6. How We Use Your Personal Information
We may collect, hold and use your personal information for purposes including:
- Responding to enquiries
- Preparing and providing quotes
- Communicating with you about your project
- Designing, modifying or producing custom products
- Providing 3D printing and design services
- Processing and fulfilling orders
- Arranging delivery or collection
- Providing customer service
- Processing payments
- Improving our products, services and website
- Managing our business operations
- Maintaining business and financial records
- Sending marketing communications where you have consented or where otherwise permitted by law
- Complying with our legal and regulatory obligations
- Protecting our business, customers and website from fraud, misuse or security threats
We will generally only use your personal information for purposes reasonably related to the services we provide or for purposes you would reasonably expect.
7. Custom Designs, Files and Project Information
If you provide AM 3D Solutions with files, drawings, photographs, measurements, CAD models, 3D models or other project information, we may need to use and store this information to provide our services.
This information may be used for purposes including:
- Reviewing your project requirements
- Preparing a quote
- Creating or modifying a design
- Preparing files for 3D printing
- Producing your requested products
- Providing technical or design support
- Maintaining appropriate business records
We will take reasonable steps to protect information and files provided to us and will not use your project files for unrelated purposes without your permission, unless required or permitted by law.
8. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services.
Depending on the circumstances, these parties may include:
- Website hosting and technology providers
- Website analytics providers
- Payment processors
- Delivery and freight providers
- IT and technical service providers
- Professional advisers, such as accountants, lawyers or insurers
- Marketing or communications service providers
- Government agencies or regulatory authorities where required by law
We do not sell your personal information to third parties.
Where we engage a third party to provide services on our behalf, we take reasonable steps to ensure that personal information is handled appropriately and only used for authorised purposes.
9. Marketing Communications
Where permitted by law, we may use your contact information to provide information about AM 3D Solutions, our services, products, special offers or other information that may be relevant to you.
You can opt out of marketing communications at any time by:
- Using the unsubscribe option included in a marketing email; or
- Contacting us directly using the details provided below.
If you opt out of marketing communications, we may still contact you where necessary for legitimate business purposes, such as responding to an enquiry, managing an order or providing services you have requested.
10. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
These websites have their own privacy policies and terms of use. AM 3D Solutions is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
11. Storage and Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or in physical records and may be held using third-party service providers.
While we take reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Where personal information is no longer required for a legitimate business or legal purpose, we may securely delete or destroy it, subject to applicable record-keeping requirements.
12. Overseas Disclosure
Some of the third-party service providers we use may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy obligations.
The countries in which information may be stored or processed will depend on the third-party services we use from time to time.
13. Accessing and Correcting Your Personal Information
You may contact us to request access to personal information we hold about you.
You may also ask us to correct personal information if you believe that it is inaccurate, incomplete, out of date or misleading.
We will generally respond to requests within a reasonable period and may need to verify your identity before providing access to or changing personal information.
14. Privacy Concerns and Complaints
If you have a question, concern or complaint about how AM 3D Solutions handles your personal information, please contact us using the details below.
We will review your concern and take reasonable steps to resolve it.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) to make a privacy complaint.
15. Children's Privacy
Our website and services are not specifically directed towards children.
We do not knowingly collect personal information from children for the purpose of providing services or marketing products to them.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can consider appropriate action.
16. Changes to This Privacy Policy
AM 3D Solutions may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable privacy requirements.
Any updated version will be published on this page with the revised “Last updated” date.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy enquiry or complaint, please contact AM 3D Solutions.
AM 3D Solutions
Geelong, Victoria, Australia
Email: support@am3dsolutions.com.au
Phone: 0447 173 746
Website: https://www.am3dsolutions.com.au